Pemi Juice is an AI-powered customer intelligence platform built for teams who need more than a dashboard.
Track customer health scores across every account, detect at-risk accounts before they escalate,
surface sentiment signals from every interaction, automate NPS and CSAT surveys,
and run predictive risk analysis across your entire book of business — automatically, in real time.
Purpose-built for companies who want a real-time, AI-native view of every customer relationship.
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Beyond the Ticket
Support cases, trouble tickets, CRM notes — thirty years of the same paradigm, and customers are still waiting.
Customer success intelligence demands a different lens:
one that reads the relationship, not just the request.
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Frontier AI, Not Feature AI
While others bolt AI onto legacy stacks, we harness the world's most advanced language intelligence
to deliver real-time customer sentiment analysis and
predictive churn signals — with no proprietary model lock-in.
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The Full Arc
Not a snapshot. Not a survey. A living, longitudinal
customer health score that tracks sentiment, intent,
and engagement across every touchpoint — updated with every interaction.
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Proactive by Design
The best support interaction is the one that never happens. Pemi Juice
predicts churn risk and detects
at-risk accounts before customers reach out —
giving your team time to act instead of react.
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Works Where You Work
Native integrations with Zendesk, HubSpot, and your CRM.
Layer intelligence on top of what you already have, or deploy standalone. No rip and replace.
∞
Built Different
Built from experience, not theory. Built for teams that own the customer relationship
— across support, success, and revenue.
Built to show the customer relationship view — not the system view.
Pemi Pulse™
Your Customer's Health, Scored in Real Time
Pemi Pulse is our proprietary composite health score — a living 0–100 index that
blends sentiment signals from every customer interaction with product usage behavior,
updated automatically after each touchpoint.
0
Pemi Pulse
Healthy
Two Signals. One Truth.
Pemi Pulse combines sentiment —
how customers feel across every interaction — with
usage behavior — how actively
they engage with your product. Weights are fully configurable to match
your business model.
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Sentiment Component
60% weight
78 / 100
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Usage Component
40% weight
65 / 100
Configurable weights. Set sentiment vs. usage weighting
to match how your customers engage — usage-heavy for product-led teams,
sentiment-heavy for high-touch enterprise. Thresholds for Healthy /
At Risk / Critical are also fully configurable.
Acme Corp
Healthy
74
↑ +6 pts this week · Stable sentiment
Bridgewater SaaS
At Risk
48
↓ −14 pts · Declining engagement
Meridian Tech
Critical
23
↓ −22 pts · Escalation risk
Platform Intelligence
Everything a Company Needs for an Instant, Real-Time View of Every Customer
Purpose-built capabilities for the full customer lifecycle —
from first interaction through renewal and beyond.
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Customer Health Scoring
Composite health scores calculated across sentiment, engagement, usage, and support data.
Tiered into healthy, at-risk, and critical — updated in real time as new signals arrive.
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Churn Prediction & Risk Alerts
Predictive risk engine scores every account for churn likelihood using configurable signal thresholds —
health decline rate, negative sentiment streaks, NPS drops, usage gaps, and more.
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Real-Time Sentiment Analysis
AI analyzes every support ticket, email, and interaction for sentiment, intent, and pain point —
surfacing negative patterns before they become escalations.
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AI Portfolio Intelligence
Ask Pemi — a context-aware AI assistant that knows your entire customer portfolio.
Query by company, health tier, sentiment, region, or renewal date in plain language.
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Proactive Success Playbooks
Trigger automated playbooks when accounts go at-risk or health drops below threshold.
Structured, trackable action plans keep your team aligned and moving.
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CRM & Helpdesk Integrations
Connects with Zendesk, HubSpot, and your existing tech stack.
Enriches the data you already have with AI-generated intelligence — without ripping anything out.
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Command Center & Predictive Risk
Run a full predictive risk analysis across your entire account base on demand.
Get a ranked report of every at-risk account with risk scores, churn signals, and recommended actions — exportable by email.
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NPS & CSAT Survey Automation
Send NPS and CSAT surveys directly from the platform. Responses are analyzed by AI, summarized by account,
and factored automatically into the customer health score — closing the loop without manual effort.
Built For
Built for Every Team That Touches the Customer
Account & Success Teams
Full portfolio view. Every account. Every risk signal. No spreadsheets.
Customer Experience Leaders
Sentiment trends, NPS signals, and escalation patterns — unified in real time.
Revenue & Operations
Renewal forecasting, MRR at risk, and account-level health data on demand.
Founders & Executives
A single, live view of customer health across the entire business.
Early Access
Join the First Wave
Pemi Juice is accepting early access partners — customer success teams
who want to shape what the platform becomes. Limited seats available.